Frequently Asked Questions
General
Each piece purchased is curated just for you. The process once purchased takes 2-3 weeks to create your bespoke piece of jewellery. It you require your piece sooner please contact us at info@sirgeorgejewellery.com
Have something special in mind and not finding it?
Sir Georges bespoke collection is completely customizable. Each piece is distinctive, beautifully detailed, and made to the highest quality. We design and curate any piece of jewellery you could possibly dream of.
Bespoke Design Process:
- Step 1: Contact us by filling out the below form, send us pictures, information and ideas e.g. send different pictures, measurements, carats.
- Step 2: We will get back to you to get any additional information if needed and discuss all the finer details.
- Step 3: We will quote you.
- Step 4: Once a final decision has been made & payment has been received. We will send a sketch or give you a 3D CAD (Computer-Aided Design) which is a 3D picture of what the piece will look like, and give you a chance to make any changes and approve final design.
- Step 4: We work on an average of 2-3 weeks to curate your dream into a reality.
Each piece purchased is curated just for you. The process once purchased takes 2-3 weeks to create your bespoke piece of jewellery. It you require your piece sooner please contact us at info@sirgeorgejewellery.com
Most certainly, we love using old jewellery, melting it down and redesigning a piece for you. We will advise you on whether we need to add more gold or any stones and guide you along the process.
We offer digital vouchers of any value, beautifully designed personalised card to send your loved one. Email us on info@sirgeorgejewellery.com to purchase one.
RETURNS & refunds
All our jewellery items are inspected thoroughly before being dispatched to clients. However; No Refunds are available- all orders are made and designed personally for each client.
We permit returns and/or exchanges in the following instances:
- The product has the incorrect size or specifications, on error of our part.
- Incorrect product has been delivered to you.
- The product delivered to you is damaged or defective.
- Please contact us to lodge a return/exchange
SHIPPING
Every order we dispatch is delivered by complimentary courier within South Africa. Delivery is overnight but outlying areas may take an extra day to reach you.
Times depend on destinations and shipping policies of your country. International shipping on orders is set at a flat rate of R700.00 per order.
Once the order has been shipped you will receive tracking information.
JEWELLERY CARE
Fine jewellery is delicate and should be cared for accordingly. To extend the life of your jewellery and keep it in optimal condition, please follow the below tips and instructions on how to keep your jewellery in tip top condition.
- Do not wear your jewellery into a pool or spa. Chlorine is very damaging to gold jewellery and can lead to your jewellery breaking with repeated exposure. Also, wearing jewellery while you shower/bathe can lead to buildup of soap which leaves a film on your stones and gold.
- Put jewellery on last. Makeup, perfume, hair products, and lotions can damage your gold. It is best to put these on before your jewelry to limit exposure.
- Do not sleep in your jewellery. If you toss and turn, wearing your jewellery to bed may put unnecessary pressure on your pieces and cause damage over time.
- Leave your jewellery at home before engaging in strenuous activities including going to the gym. Gold is a soft metal, which means it is susceptible to scratches and dings.
- For necklaces, clasp the necklace when removing it to assure the chain does not tangle or knot.
- Store your pieces in a clean, dry, fabric-lined jewellery box, or keep it safe in the box/pouch your item arrives in. It is best to store items separately or in a designated area to keep them from scratching or tangling.
- For those with nickel allergies – Our white gold is alloyed with nickel for coloring purposes, so it’s best to avoid if you are allergic. Our yellow and rose gold do not contain nickel.
To clean your diamond jewellery, use a soft toothbrush and dish soap and gently scrub gold and diamonds. Do not clean with any chemicals, abrasives, or solvents.
